First, let me start off by saying Happy St. Patrick’s Day to all of my readers and followers, near and far. I hope your day was filled with tasty meals of corned beef, cabbage, carrots, potatoes, Irish soda bread, shots of Irish whiskey and more Guinness than you can imagine. Okay, well I don’t wish EVERYONE that, but if it’s your thing then more power to you. If it’s not, like the French Sassy Auburn girl, then just put on a nice green shirt like I did and call it a day. Erin Go Bra-less…. or something like that.
Second…. WTF? Okay, here’s my deal when it comes to my blog. I review things, and I admit I tend to review the things I really like more than things that I don’t. Just because something doesn’t jazz me 100% doesn’t mean someone else isn’t going to like it. But if someone comes right out and ASKS ME what I thought about a product? Oh I’m gonna tell them. You are going to get the redhead, sassy review–and probably not in 100 words or less either. You get my drift.
So yesterday, a company that I had recently purchased some makeup products from (and have many times in the past) sent me an email because of my blogging reputation and purchasing frequency with them. They wanted me to review the latest products I had gotten from them for their website. Okay, cool. I think customer reviews are a fabulous thing. Not everyone knows they can come to a website like mine or other bloggers to get information on what is good, what is better, what is great… and what is not! Sometimes you have to take the reviews that are on the company’s website with a grain of salt because they can be slightly tainted. I mean, if you are there making a purchase, there is a good chance you already like the item and aren’t going to dish any dirt on it. Sites such as totalbeauty.com and makeuptalk.com are good to get true, honest opinions on just about anything. I respect them for that.
This company asked for my opinion on six products: a new necklace, a new lipstick formula they recently released, a bath product, a perfume, a sensitive skin face wash, and a anti-aging facial moisturizer. Sounds easy enough, right? I wrote a “blurb” saying I loved the necklace (so gorgeous and versatile); the lipstick which is excellent for moisture, gloss and a hint of color; the bath product which smells like yummy fresh baked goods; the perfume which was just meh–kinda so-so as it was really strong and just not my style; the face wash was hellacious as it burned my face and eyes terrible and honestly could NOT believe it could be for sensitive skin with that much chemical fragrance in it; and the facial moisturizer that made my face itch, burn and actually caused it to break out and get flaming red. I handed out three 5-star ratings, one 3-star rating and two 1-star ratings. I submitted them to their online product review “committee” and went about my business.
Today, a funny thing happened on my way to the email box. As I checked the emails for Sassy, I saw six responses regarding the reviews I had done yesterday for those products. They were happy, thrilled, couldn’t be more excited with the reviews I gave 5-stars to. They were so happy to tell me they would be putting them up on their website immediately and were ecstatic to put my name and opinion with their product. Yeay Sassy! Love you Sassy! Then…. the 3-star product’s rating , however, was still being “reviewed” and they informed me they would get back to me with a decision as to when (and if) the review would be used. Hmmmm. Kind of made me scrunch up my face and tap my toe a little bit. Just a tad suspicious if you ask me.
Then, the corker. The shock of all shockers. The “You’ve got to be %#@&’ing kidding me!” of all “You’ve got to be…” You get my drift. This company–a company whom I have done business with on and off with over several years–sent me an email saying they would not be using my 1-star reviews on their product review site because they “didn’t meet their expectations.” EXCUSE ME? Didn’t meet your expectations? Oh, so let me get this straight: if I love your stuff, you’ll whistle Dixie, shower me with kindness, and praise the ground I walk on. But if I tell you how I REALLY feel which doesn’t float your boat, you’ll take my honest review and toss it out with yesterday’s bad lettuce. Keep what works for you, ditch what doesn’t. You know there, dillweed, if you didn’t want HONESTY about your products, why did you give me the option of either a 1-2-3-4-or 5 star rating? Hmmmmmmm?.
Yeah–well–that don’t fly with me. If THEY aren’t going to let the public know the facts, I will. So take notice people. Here’s a quicker than quick review about the latest items I just purchased from this company….. AVON:
BUBBLE DELIGHT BUBBLE BATH: I actually bought this to use in my hand soap dispenser in my bathroom and it works great. The Vanilla Cream scent smells just like a cupcake, lathers nice, and keeps hands soft!
FAR AWAY EAU de PARFUM PURSE SPRAY: The scent is “nice” but really isn’t my style. A little too heavy on the amber and musk for my liking. It does last and lightens up after wearing it for a while. All in all, not completely for me though.
mark CALMING EFFECT COMFORTING MILK CLEANSER: Holy smokes, this was a product from hell for me. It might be for sensitive skin but its scent and formula burned my eyes terrible, even when I didn’t get it NEAR my eyes. Very drying on my face, made my skin feel way too tight. Just not all it was cracked up to be. Won’t use it again, and won’t recommend it either.
mark FOR GOODNESS FACE ANTIOXIDANT SKIN MOISTURIZING LOTION SPF 30: All the hype behind the product sounded great–oil free, natural ingredients, high SPF. Good stuff, yes? NO! It burned my face, causing me to get red and break out! Way too irritating for my skin… and it didn’t smell all the great either. No way, no how. Buh-bye!
There ya go Fashionistas… you want REAL reviews? Ask me. I’ll give it to you straight up. And if a company only wants you to see the good stuff, I seriously suggest asking your friends, checking blogs like mine, and looking into those great makeup sites for reviews–both good and bad–before you decide on a product. You want REAL opinions from REAL people when looking for something, right? I mean….I would want my friends to tell me honestly if I looked like a ruffled banana in a tiered yellow tank top (yeah, been there–almost did that). Sorry…. that was kind of a random flashback.
So, I’m sorry to have to give you a little dig today Avon but it’s the consumer’s decision to choose to buy a product with ALL the facts… not just the ones you see fit. You don’t want that kind of rep, do you? Hopefully you’ll reconsider how you “choose” you reviews in the future. It might just be better for your business than you think.